Policies & Warranties

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Patient Financial Responsibility Form

Please print and sign this document prior to your scheduled appointment.

Thank you in advance.

  • Prescription eyewear is a custom product made-to-order just for you. Therefore, it is nonrefundable. In the unlikely event that you have a problem with your new eyewear, contact us immediately to address your issue. We pride ourselves on going out of our way to address concerns and correct problems.

    If you have a question about the accuracy of an outside doctor’s prescription, we may have our doctor recheck the prescription before we remake the lenses covered under the warranty. For this, there will be a fee for our doctor’s time.

  • We sell first quality frames which carry at least a 1 time, 1 year replacement warranty when due to a manufacturer defect. Some select frames are warranted for an additional year.

    We’ll do our best to repair frames that are not covered by the warranty but are still within the warranty period at no charge or at a reduced rate. Repairs and replacements to frames no longer covered by the warranty or outside of the warranty period will be charged up to the current retail fees. During the warranty period, we will gladly replace nose pads at no additional fee.

    *products and parts being replaced under a warranty must be returned

  • Have a 90-day one time replacement warranty. This allows for non-adaption to the lens type or for a doctor’s Rx change. We will remake the lenses cut for the same frame with the new Rx or, in the case of a non-adapt, we will replace the lenses with either single vision or bifocal lenses at no additional fee.

  • Have a replacement warranty of up to 2 times in 2 years. We will remake the same Rx lenses for the same frame if the coating scratches under normal use. Other Premium Anti-reflective coatings come with a 1 time in 1 year replacement warranty.

  • Have a 90-day one time replacement warranty. This allows for non-adaption to the lens type or for a doctor’s Rx change. We will remake the lenses cut for the same frame with the new Rx or, in the case of a non-adapt, we will replace the lenses with either single vision or bifocal lenses at no additional fee.

  • Plastic lenses with a purchased scratch coat carry a 1 time in 1 year replacement warranty against scratches.